Help
How can we help?
Start with the quick answers below. For everything else, the documentation covers the product in depth — and if something is actually broken, the issue reporter sends us live diagnostic evidence with your report, straight to the owner.
Last updated October 22, 2026
Frequently asked questions
What Black Whole is, who owns the code it builds, what it costs, exporting, domains, and account questions — answered briefly.
Read the FAQDocumentation
Getting started, prompting, editing, publishing, credits, connectors, checkpoints, and security — the full manual.
Open the docsTroubleshooting
A build that won't finish, a preview that won't load, a sign-in that loops — the common failures and their fixes.
Fix a problemReport an issue
Something broken? This page diagnoses your browser session live and sends the evidence with your report. Reports reach the owner immediately.
Report an issueBuild credits & pricing
How credits work, what each plan includes, and how top-ups behave. Every plan builds with no API key of your own.
See pricingContact
Anything the other pages don't cover — partnerships, press, or a question about your account.
Contact usQuick answers
Do I need my own API key?
No. Every account builds on Black Whole with monthly build credits. Adding your own provider key is an optional extra under Settings → AI Providers.
What happens when I run out of credits?
The agent stops starting new work and tells you plainly. Your projects and published sites are untouched. Credits refresh with your plan each month, or you can top up — top-up credits never expire.
I closed the tab mid-build. Is my work lost?
No. Runs continue from where they were: reopen the project and you rejoin the same run instead of starting over.
Can I use my own domain?
Yes — publishing supports custom domains from the workspace's publishing tools, and the docs walk through the DNS records step by step.